Term & Condition

ALGHOUL MENA Inc.
Last Updated: Oct 21st, 2025
Welcome to ALGHOUL MENA Inc. These Terms of Use govern your access to and use of the ALGHOUL MENA Inc. mobile application and related services (collectively, the “Platform”).
By accessing or using ALGHOUL MENA Inc. you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Nature of Our Service
ALGHOUL MENA Inc. provides an online business-to-business (B2B) platform that connects clothing and textile factories with buyers, merchants, and brands worldwide.
ALGHOUL MENA Inc. does not produce, manufacture, ship, or sell any products listed on the Platform. We act solely as an intermediary facilitating communication and transactions between independent third parties.

2. No Agency or Employment Relationship
ALGHOUL MENA Inc. is not a party to any contract, agreement, or transaction entered into between Factories and Buyers.
By using the Platform, you acknowledge that:
ALGHOUL MENA Inc. does not act as an agent, partner, representative, or employer of any Factory or Buyer.
Each Factory and Buyer operates as an independent entity, solely responsible for fulfilling their own obligations.
ALGHOUL MENA Inc. does not guarantee the performance, quality, safety, legality, or delivery of any goods or services offered on the Platform.

3. Factory Responsibilities
Factories that register on ALGHOUL MENA Inc. agree to:
Accurately represent their business, production capacity, materials, pricing, and lead times.
Comply with all applicable manufacturing, labor, and trade regulations.
Fulfill orders as agreed upon directly with Buyers, including product quality, delivery, and shipping timelines.
Factories are solely responsible for any errors, delays, defects, damages, or losses resulting from their own production or shipment practices.

4. Buyer Responsibilities
Buyers using ALGHOUL MENA Inc. agree to:
Conduct due diligence before entering into any transaction.
Clearly communicate order details, specifications, and payment terms directly with Factories through the Platform.
Handle disputes directly with the respective Factory unless otherwise facilitated through the Platform.

5. Non-Circumvention, Exclusivity & Enforcement

Clients and factories introduced through ALGHOUL MENA Inc. expressly acknowledge and agree that ALGHOUL MENA Inc. acts as the sole and exclusive intermediary for all communications, negotiations, transactions, and commercial dealings between them.

Direct or indirect contact between a client and a factory outside the ALGHOUL MENA Inc. platform—including but not limited to phone calls, emails, messaging applications, social media, in-person meetings, or the exchange of direct contact information (personal or business)—is strictly prohibited under all circumstances.

This restriction shall remain in effect for the duration of the parties’ relationship on the platform and for a period of [24] months following the last interaction, transaction, or introduction facilitated by ALGHOUL MENA Inc.

Any attempt to bypass, circumvent, or undermine ALGHOUL MENA Inc.’s role as intermediary shall constitute a material breach of these Terms & Conditions. Where ALGHOUL MENA Inc., acting at its reasonable discretion, determines that a client and/or factory has engaged in prohibited conduct—including attempted, ongoing, or completed direct contact or exchange of contact details—ALGHOUL MENA Inc. shall be entitled to immediately and permanently terminate the accounts and profiles of both parties, without prior notice.

In the event of such breach:

1.Service Fees & Funds Forfeiture

ALGHOUL MENA Inc. shall be legally entitled to retain and collect its full service fee percentage. In addition, any and all funds, payments, deposits, balances, or amounts held, processed, pending, or in transit through the ALGHOUL MENA Inc. platform or its payment and escrow systems in connection with the parties’ transactions shall be immediately forfeited and shall become the sole property of ALGHOUL MENA Inc.

2.Liquidated Damages

Each breaching party agrees to pay liquidated damages in an amount not less than USD $1,000, representing a genuine pre-estimate of the losses incurred by ALGHOUL MENA Inc. as a result of the breach. The parties acknowledge that actual damages may be difficult to ascertain and that this amount is reasonable and proportionate.

3.Joint & Several Liability

The client and factory shall be jointly and severally liable for all amounts owed under this clause, regardless of which party initiated or primarily engaged in the breach.

4.Additional Remedies

The foregoing remedies are without prejudice to ALGHOUL MENA Inc.’s right to pursue additional legal or equitable relief, including injunctive relief, recovery of excess damages where applicable, legal fees, and enforcement under applicable laws and jurisdictions.

6. Buyer Protection and Refund Policy
In cases where a Buyer files a complaint through ALGHOUL MENA Inc. Customer Support regarding an order dispute, the following applies:
6.1 Initial Review and Evidence Submission
The Buyer must submit clear and verifiable evidence (including communication records, order details, and photographic proof) supporting their claim.
ALGHOUL MENA Inc. will review all provided materials objectively to determine whether the Factory is at fault.
6.2 Holding of Funds
Upon initiation of a dispute, ALGHOUL MENA Inc. reserves the right to temporarily hold the transaction funds associated with the disputed order until the matter is fully resolved.
The funds will not be released to either party until ALGHOUL MENA Inc. concludes its investigation and issues a final decision.
6.3 Factory Responsibility and Remediation
If ALGHOUL MENA Inc. determines that the Factory is clearly at fault (e.g., non-delivery, product not as described, severe quality issues, or breach of agreement),
and the Factory fails or refuses to provide remediation or a satisfactory resolution within 30 days of purchase,
then ALGHOUL MENA Inc. holds the right, at its sole discretion, to issue a refund to the Buyer from the held funds.
The refund will only be issued after sufficient evidence has been provided and verified by ALGHOUL MENA Inc..
6.4 Consequences for Non-Compliance
A Factory’s refusal to cooperate, communicate, or provide remediation during an active dispute will result in an official warning from ALGHOUL MENA Inc..
Repeated or uncooperative behavior by the same Factory in subsequent cases may lead to permanent termination of their account and subscription, along with removal of all associated listings and data from the Platform.
6.5 Final Decision
ALGHOUL MENA Inc.s decision in any refund or dispute case shall be final and binding.
This process is a discretionary service, not a legal obligation, and does not constitute admission of liability by ALGHOUL MENA Inc. for Factory actions or product outcomes.
6.6 Fund Release Schedule
ALGHOUL MENA Inc. reserves the right to release transaction funds on a quarterly basis.
Funds from completed, undisputed transactions will be processed and released to eligible users on a quarterly schedule, with the cutoff date set on the 15th day of the last month of each quarter (March 15, June 15, September 15, December 15).
Any payments or clearances occurring after the cutoff date will automatically roll into the next quarter’s payment cycle.
ALGHOUL MENA Inc. retains sole discretion over the timing, method, and schedule of fund disbursement to ensure compliance and transactional security.
6.7 Service Fees, Deductions, and Refund Treatment

For each transaction facilitated through the platform, ALGHOUL MENA Inc. shall be entitled to a total service fee equal to 10% (ten percent) of the total gross transaction value (the “Service Fee”), allocated as follows: 5% (five percent) payable by the Factory and 5% (five percent) payable by the Buyer.

Method of Payment:
The Service Fee shall be settled via direct deduction. ALGHOUL MENA Inc. shall deduct the Buyer’s 5% service fee at the time payment is made by the Buyer. ALGHOUL MENA Inc. shall deduct the Factory’s 5% service fee from the gross transaction value prior to remitting the remaining balance to the Factory.

Net Remittance:
The Factory acknowledges and agrees that the amount received for any given transaction shall be the gross sale price minus the Factory’s 5% Service Fee, and any applicable taxes, payment processing fees, chargeback costs, or other deductions as set out in these Terms & Conditions.

Non-Refundability of Buyer Service Fee:
The Buyer’s 5% service fee is non-refundable under all circumstances, including but not limited to order cancellation, modification, partial fulfillment, production delays, disputes, refunds, or chargebacks, as it represents compensation for platform access, matchmaking, transaction facilitation, and administrative services already rendered by ALGHOUL MENA Inc.

Refunds, Chargebacks, and Cancellations:
In the event of a refund, cancellation, dispute, or chargeback (whether full or partial), ALGHOUL MENA Inc. shall retain the Buyer’s 5% service fee in full. The Factory’s 5% service fee shall remain payable and non-refundable where the transaction has been initiated, processed, or where services have already been performed, unless otherwise expressly agreed in writing by ALGHOUL MENA Inc.

Any chargeback fees, penalties, or administrative costs imposed by payment processors shall be borne by the party responsible for the underlying dispute, as determined by ALGHOUL MENA Inc. at its reasonable discretion.

Partial Payments and Milestones:
Where transactions are structured as partial payments, milestones, deposits, or staged releases, the applicable Service Fee shall be calculated and deducted proportionally at each payment stage, and all Buyer service fees deducted shall remain non-refundable.

Reporting:
ALGHOUL MENA Inc. shall provide the Factory with a digital statement or invoice for each transaction or payment stage, clearly detailing the gross amount, the Buyer’s 5% service fee, the Factory’s 5% service fee, any applicable deductions, and the final net disbursement.

7. Limitation of Liability
To the maximum extent permitted by law, ALGHOUL MENA Inc. shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
Misrepresentation, breach, or misconduct by any Factory or Buyer;
Shipping errors, delays, or losses, including lost, damaged, or defective products;
Payment disputes or unfulfilled contractual obligations between Factories and Buyers;
Any content, data, or materials uploaded by users to the Platform.
You acknowledge and agree that all transactions are conducted at your own risk, and Alghoul bears no responsibility for the outcome of any transaction facilitated through its Platform.

8. Dispute Resolution
ALGHOUL MENA Inc. may, at its sole discretion, assist in resolving disputes between Factories and Buyers as a neutral mediator, but such assistance does not create any legal obligation or liability.
Any decision or recommendation made by ALGHOUL MENA Inc. during dispute mediation shall be non-binding, except in cases governed by Section 6.

9. Content and Intellectual Property
All content, designs, software, and materials on the Platform are the property of ALGHOUL MENA Inc. or its licensors. Users may not copy, modify, distribute, or exploit any content without prior written consent.
Factories retain ownership of their respective trademarks, photos, and product listings but grant ALGHOUL MENA Inc. a non-exclusive, royalty-free license to display and promote such content on the Platform.

10. User Conduct
Users agree not to:
Post false, misleading, or defamatory content.
Violate any applicable laws or intellectual property rights.
Use the Platform for fraudulent, deceptive, or unlawful purposes.
Attempt to gain unauthorized access to the Platform or interfere with its operations.
Bypass or violate the No Direct Contact policy.

11. Indemnification
You agree to indemnify and hold harmless ALGHOUL MENA Inc., its affiliates, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of the Platform;
Any breach of these Terms; or
Any dispute or claim between you and another user of the Platform.

12. Disclaimer of Warranties
ALGHOUL MENA Inc. provides the Platform “as is” and “as available” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee uninterrupted or error-free access to the Platform.

13. Termination
ALGHOUL MENA Inc. reserves the right to suspend or terminate user accounts that violate these Terms, engage in fraudulent, harmful, or unlawful activities, or breach the No Direct Contact or Refund Policy clauses.

14. Governing Law
These Terms are governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.
Any legal disputes shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario.

15. Amendments
ALGHOUL MENA Inc. may update or modify these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

16. Contact Information
For questions or concerns about these Terms, please contact us at: info@alghoul.net