ALGHOUL MENA Inc.
Last Updated: Oct 21st, 2025
Welcome to ALGHOUL MENA Inc. These Terms of Use govern your access to and use of the ALGHOUL MENA Inc. mobile application and related services (collectively, the “Platform”).
By accessing or using ALGHOUL MENA Inc. you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Nature of Our Service
ALGHOUL MENA Inc. provides an online business-to-business (B2B) platform that connects clothing and textile factories with buyers, merchants, and brands worldwide.
ALGHOUL MENA Inc. does not produce, manufacture, ship, or sell any products listed on the Platform. We act solely as an intermediary facilitating communication and transactions between independent third parties.

2. No Agency or Employment Relationship
ALGHOUL MENA Inc. is not a party to any contract, agreement, or transaction entered into between Factories and Buyers.
By using the Platform, you acknowledge that:
ALGHOUL MENA Inc. does not act as an agent, partner, representative, or employer of any Factory or Buyer.
Each Factory and Buyer operates as an independent entity, solely responsible for fulfilling their own obligations.
ALGHOUL MENA Inc. does not guarantee the performance, quality, safety, legality, or delivery of any goods or services offered on the Platform.

3. Factory Responsibilities
Factories that register on ALGHOUL MENA Inc. agree to:
Accurately represent their business, production capacity, materials, pricing, and lead times.
Comply with all applicable manufacturing, labor, and trade regulations.
Fulfill orders as agreed upon directly with Buyers, including product quality, delivery, and shipping timelines.
Factories are solely responsible for any errors, delays, defects, damages, or losses resulting from their own production or shipment practices.

4. Buyer Responsibilities
Buyers using ALGHOUL MENA Inc. agree to:
Conduct due diligence before entering into any transaction.
Clearly communicate order details, specifications, and payment terms directly with Factories through the Platform.
Handle disputes directly with the respective Factory unless otherwise facilitated through the Platform.

5. Communication Policy and No Direct Contact Clause
To maintain a safe and transparent business environment, all communication between Factories and Buyers must occur exclusively through the official ALGHOUL MENA Inc. Messenger feature within the Platform.
Direct contact outside of ALGHOUL MENA Inc. is strictly prohibited.
Users (Factories or Buyers) are not permitted to share or request personal or business contact information such as phone numbers, email addresses, social media accounts, or any external communication channels.
Any attempt to communicate or conduct business outside the Platform will be considered a serious violation of these Terms.
Violation Consequence:
If ALGHOUL MENA Inc. determines that either party has exchanged direct contact information or conducted business outside the Platform, both accounts involved will be immediately and permanently suspended without notice, and any access to the Platform will be revoked indefinitely.
This rule exists to protect all parties, ensure fair marketplace operations, and maintain ALGHOUL MENA Inc.’s secure mediation environment.

6. Buyer Protection and Refund Policy
In cases where a Buyer files a complaint through ALGHOUL MENA Inc. Customer Support regarding an order dispute, the following applies:
6.1 Initial Review and Evidence Submission
The Buyer must submit clear and verifiable evidence (including communication records, order details, and photographic proof) supporting their claim.
ALGHOUL MENA Inc. will review all provided materials objectively to determine whether the Factory is at fault.
6.2 Holding of Funds
Upon initiation of a dispute, ALGHOUL MENA Inc. reserves the right to temporarily hold the transaction funds associated with the disputed order until the matter is fully resolved.
The funds will not be released to either party until ALGHOUL MENA Inc. concludes its investigation and issues a final decision.
6.3 Factory Responsibility and Remediation
If ALGHOUL MENA Inc. determines that the Factory is clearly at fault (e.g., non-delivery, product not as described, severe quality issues, or breach of agreement),
and the Factory fails or refuses to provide remediation or a satisfactory resolution within 30 days of purchase,
then ALGHOUL MENA Inc. holds the right, at its sole discretion, to issue a refund to the Buyer from the held funds.
The refund will only be issued after sufficient evidence has been provided and verified by ALGHOUL MENA Inc..
6.4 Consequences for Non-Compliance
A Factory’s refusal to cooperate, communicate, or provide remediation during an active dispute will result in an official warning from ALGHOUL MENA Inc..
Repeated or uncooperative behavior by the same Factory in subsequent cases may lead to permanent termination of their account and subscription, along with removal of all associated listings and data from the Platform.
6.5 Final Decision
ALGHOUL MENA Inc.s decision in any refund or dispute case shall be final and binding.
This process is a discretionary service, not a legal obligation, and does not constitute admission of liability by ALGHOUL MENA Inc. for Factory actions or product outcomes.
6.6 Fund Release Schedule
ALGHOUL MENA Inc. reserves the right to release transaction funds on a quarterly basis.
Funds from completed, undisputed transactions will be processed and released to eligible users on a quarterly schedule, with the cutoff date set on the 15th day of the last month of each quarter (March 15, June 15, September 15, December 15).
Any payments or clearances occurring after the cutoff date will automatically roll into the next quarter’s payment cycle.
ALGHOUL MENA Inc. retains sole discretion over the timing, method, and schedule of fund disbursement to ensure compliance and transactional security.
6.7 Factory Subscription Fees
Factories are required to maintain an active subscription to access ALGHOUL MENA Inc’s services and marketplace features.
Factories may choose between the following subscription plans:
Monthly Plan: USD $50 per month
Annual Plan: USD $500 per year
Subscriptions are billed in advance and are non-refundable, except where required by applicable law.
Failure to renew or maintain an active subscription may result in suspension or termination of Factory account access.
6.8 Buyer Service Fee
A service fee of 6% will be applied to every Buyer transaction at checkout.
This fee covers ALGHOUL MENA Inc’s operational, platform, and mediation services.
All service fees are automatically deducted from the total transaction amount and are non-refundable, even in the event of later dispute resolution.

7. Limitation of Liability
To the maximum extent permitted by law, ALGHOUL MENA Inc. shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
Misrepresentation, breach, or misconduct by any Factory or Buyer;
Shipping errors, delays, or losses, including lost, damaged, or defective products;
Payment disputes or unfulfilled contractual obligations between Factories and Buyers;
Any content, data, or materials uploaded by users to the Platform.
You acknowledge and agree that all transactions are conducted at your own risk, and Alghoul bears no responsibility for the outcome of any transaction facilitated through its Platform.

8. Dispute Resolution
ALGHOUL MENA Inc. may, at its sole discretion, assist in resolving disputes between Factories and Buyers as a neutral mediator, but such assistance does not create any legal obligation or liability.
Any decision or recommendation made by ALGHOUL MENA Inc. during dispute mediation shall be non-binding, except in cases governed by Section 6.

9. Content and Intellectual Property
All content, designs, software, and materials on the Platform are the property of ALGHOUL MENA Inc. or its licensors. Users may not copy, modify, distribute, or exploit any content without prior written consent.
Factories retain ownership of their respective trademarks, photos, and product listings but grant ALGHOUL MENA Inc. a non-exclusive, royalty-free license to display and promote such content on the Platform.

10. User Conduct
Users agree not to:
Post false, misleading, or defamatory content.
Violate any applicable laws or intellectual property rights.
Use the Platform for fraudulent, deceptive, or unlawful purposes.
Attempt to gain unauthorized access to the Platform or interfere with its operations.
Bypass or violate the No Direct Contact policy.

11. Indemnification
You agree to indemnify and hold harmless ALGHOUL MENA Inc., its affiliates, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of the Platform;
Any breach of these Terms; or
Any dispute or claim between you and another user of the Platform.

12. Disclaimer of Warranties
ALGHOUL MENA Inc. provides the Platform “as is” and “as available” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee uninterrupted or error-free access to the Platform.

13. Termination
ALGHOUL MENA Inc. reserves the right to suspend or terminate user accounts that violate these Terms, engage in fraudulent, harmful, or unlawful activities, or breach the No Direct Contact or Refund Policy clauses.

14. Governing Law
These Terms are governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.
Any legal disputes shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario.

15. Amendments
ALGHOUL MENA Inc. may update or modify these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

16. Contact Information
For questions or concerns about these Terms, please contact us at:
Attachment.png ¬ appalghoul@gmail.com